Shipping & Returns

Shipping

How We Ship Your Order

All orders ship from California within 3 business days of purchase. We ship via USPS Priority Mail, which typically delivers within 1–3 business days after your order leaves our hands — so most customers receive their orders within a week of ordering.

• Processing Time Orders are processed and shipped within 3 business days. You'll receive a tracking number by email once your order ships.
• Shipping Method USPS Priority Mail. Delivery typically 1–3 business days after shipment, depending on your location.
• Tracking Every order ships with tracking. Check your confirmation email or contact us if you haven't received tracking info within 4 business days.

Returns & Exchanges

Our Return Policy

We want you to love what you ordered. If something isn't right, here's what you need to know:

• Return Window Returns are accepted within 10 days of receiving your order for a full refund or exchange.
• Condition Required Items must be unworn, unwashed, and in their original condition with all tags intact.
• Hygiene Items — No Returns For hygiene reasons, we cannot accept returns on panties, pantyhose, or any intimate items that come into direct contact with the body. We recommend trying on lingerie over your own underwear as a hygiene barrier before removing tags.
• Sale Items — Final Sale Sale items are final sale and not eligible for return or exchange. This will be noted on the product page at time of purchase.

How It Works

Starting a Return

1. Contact Us First Email orders@adelinesintimates.com within 10 days of receiving your order to initiate a return. Include your order number and reason for return.
2. Ship It Back You are responsible for return shipping costs. We recommend using a trackable shipping method — we can't issue refunds for items lost in return transit without tracking confirmation.
3. We Inspect & Process Once we receive your return and confirm it meets our return conditions, we'll issue a refund to your original payment method within 7 business days.
4. Exceptions We reserve the right to refuse a return if items do not meet the conditions above. If a return is refused, we'll reach out to discuss options.